FREQUENTLY ASKED QUESTIONS

 

Q. Are your products stocked at your business premises ? 

A. Yes, we hold a full inventory for products marked "in stock" 

 

Q. Are my credit card details safe when making a purchase at your website? 

A. Yes, we are pleased to confirm that our online ordering platform is amongst the most secure systems of all the online chess retailers in the UK. We are using industry standard PCI compliant security to ensure customer safety at all times. 


Q. Am I able to return my chess set to you for a full refund if I don't like it?

A. Yes, we offer a full no quible 30 day returns policy.


Q. Where are your chess set made?

A. Our products are made in Italy, Germany, Spain, Poland, India and the United Kingdom.


Q. You profess your chess products are the best in the world, what makes your collection superior to other retailers offering similar products? 

A. The Chess Company has over the years secured agreements with some of the worlds finest chess set manufacturers, you would be hard pushed to find quality wooden chess pieces in the UK that match our range.  

 

Q. Which courier do you use?

A. We currently use Parcelforce and Fedex.